Japan Commercial Disclosure

In accordance with the Act on Specified Commercial Transactions in Japan, we provide the following information for our customers.

1. Seller Information
Company Name: 日本PBM Healing株式会社
Address: THE HARBOUR SHIBAURA #303,4-5-9, Shibaura, Minato-ku, Tokyo, 108-0023, Japan
Telephone:  +81(0) 3-6722-0282
Email: customerservice@pbmhealing.com
Head of Operations: Makiko Homma
2. Selling Prices
Products are not available for sale on the website. Prices will be directly negotiated with a representative of 日本PBM Healing株式会社.
3. Additional Charges
In addition to the selling prices, the following charges may apply:
(a) Consumption Tax: The consumption tax rate in Japan is 10% and will be applied to the total amount of the purchase, including the product price and shipping fees.pr
(b) Shipping Fees: Shipping fees vary depending on the destination, weight, and size of the package. The shipping fee will be disclosed by a PBM representative prior to finalising the order..
4. Payment Method and Timing
Accepted payment methods: Credit card, Bank Transfer, & Stripe.
Payment timing: Payments must be made at the time of order placement, unless otherwise specified in writing by a representative of  日本PBM Healing株式会
5. Product Delivery
Products will be shipped to the address provided by the customer at the time of order. Delivery times may vary depending on the destination and shipping method selected. Estimated delivery times will be provided by a 日本PBM Healing株式会社 before finalising orders.
6. Return and Exchange Policy
(a) Returns:  To initiate a return, please contact us atcustomerservice@pbmhealing.com// Tel: +81(0) 3-6722-0282 with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with further instructions on how to proceed with the return. Please note that customers are responsible for all shipping fees associated with the purchase and the return. Refunds will be processed within 1 business day after receiving the returned item(s), less the shipping costs.
(b) Exchanges: If you received a damaged or incorrect item, please notify us within 7 days from the date of receipt. Contact us at customerservice@pbmhealing.com// Tel: +81(0) 3-6722-0282 with your order number, a description of the issue, and a photo of the damaged or incorrect item. We will arrange for an exchange, and we will cover the shipping fees associated with the exchange.
7. Cancellation Policy
Orders may  not be canceled.
8. Customer Support and Inquiries
For any questions, concerns, or inquiries regarding our products, services, or policies, please contact our customer support team via the following methods:
Email: customerservice@pbmhealing.com/ Tel: +81(0) 3-6722-0282